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Courseware for Personal Impact Program
 About the Course:
The program can be delivered individually or in small groups. This course is designed to give you the necessary skills needed to make an impact in any unfamiliar situation. To increase your ability to understand how you relate to others, how you are perceived and the impact that you make. The course uses the basic models but adapts to a clients particular needs.
Being technically good at your job isn’t enough today – you must also be able to communicate, influence and motivate colleagues and clients. Being able to connect with people and win their trust is vital. Many people, however, are left to acquire these skills through a process of trial and error. This practical and lively course will increase your self-awareness and develop your interpersonal skills so you come across with positive impact, whatever the situation.
Learning Outcome:
- Create a positive impression with clients and colleagues every time
- Build rapport and communicate effectively with others
- Feel comfortable saying what you want, even in difficult or challenging situations
- Assert your views with increased confidence and make an impact on others
- Raise your profile and make the most of the career opportunities available to you
- Practice powerful influencing techniques and get buy-in to your ideas
- Know how you come across to others and be able to adapt where needed
- Create impact in meetings, one-to-one situations and when you don’t have much to say
Target Audience:
People who want to create a positive impression on others & put forward their views to colleagues or clients with confidence and conviction.
Course Duration:
12-16 hours
Course Content:
- First impressions
- Why first impressions are important
- How to manage the impression you create with clients, your boss and colleagues
- The difference between high and low impact
- Ways to make a positive first impression sustainable
- Posture, body language and movement
- The best way to stand to make sure you appear confident and self-assured
- What to do with your arms and hands
- How to move with ease and grace
- Handling questions effectively
- The importance of anticipating questions and preparing for everything
- What to do when you can’t answer a question or someone interrupts you
- Recognizing the positive intention behind challenging behavior
- Presenting ideas with impact
- How to avoid common pitfalls – fiddling, and other signs of nervousness
- Hints and tips for preparing your ideas in advance
- Visualizing success and creating a positive mindset
- Dominant and submissive body language
- Adapt your behavior to meet your audience's needs
- Connecting with people
- Using the SOFTEN technique when greeting people
- How to establish and build rapport with others using NLP techniques
- How to change your mindset and improve the way you greet people
- Developing your voice
- Importance of voice and improve your vocal impact to make a positive impression
- Learn about the impact pace, tone, volume and pitch can have on others
- The power of the pause in creating impact
- Why speaking with conviction makes a difference
- Behavioral flexibility and personal style
- Increase your self awareness
- Identifying your behavioral style and understanding other people’s
- Why some behaviors are more likely to irritate you than others
- Adapting your style to build rapport and handle difficult behavior effectively
- Assertiveness, confidence and impact
- How assertiveness differs from aggression and passivity
- Individual rights and responsibilities
- How to express your views in a way that doesn’t violate the rights of others
- Practice techniques for behaving assertively
- How outer confidence depends on inner confidence
- Techniques for building greater self-esteem, self-belief and self-confidence
- Making an impact in meetings
- The importance of preparing to make an impact before the meeting
- Rights and responsibilities in meetings
- Expressing your views openly in meetings, events and business situations
- How to make a positive impact even when you don’t have much to say
- Raising your profile
- ‘Tooting your horn’ without bragging or boasting
- Creating a positive impact beyond your immediate work environment
- How to get people to acknowledge and value your skills and achievements
- Influencing and persuading
- ‘Wimp talk’ vs. ‘power talk’
- Using ethos (credibility & authority), pathos (connecting emotionally) and logos (logic) to influence others
- The importance of likeability in persuading others
- Making an impact in social/networking situations
- How to get off to a good start when meeting people for the first time
- Making small talk using the OARS model – observe, ask, reveal, share
- Why being expressive and passionate is more important than what you say
- Dealing with difficult people
- Discover why you find some people difficult to handle
- Putting yourself in the other person’s shoes
- Handle challenging behavior and communicate effectively despite differences
- How to handle other people’s emotions such as fear, anger and frustration
Courseware Price:
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