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Courseware for Telesales Program
 About the Course:
The telesales training pack provides you everything that you need to know to develop a concrete telesales process within any organization.
This telesales training pack is designed to prepare individuals and trainers on how to introduce an effective telesales process in any organization. It provides a strong foundation in telesales and how to develop an effective telesales process capable of delivering excellent results.
Whether you are interested to learn about telesales for yourself or you want to instruct your staff or clients on how to implement a successful telesales process this training pack will repeatedly deliver endless results for you.
For trainers it offers an unrivalled opportunity to reduce the development time necessary for creating new training offerings and extend the range of courses that as a trainer can offer your customers or staff.
Target Audience:
People involved with telephone based business and want to organize & enhance their skills
Course Duration:
16 hours
Course Content:
- Putting yourself in the customer's place
- Why do people buy?
- Converting enquiries into sales
- Getting through to the right person finding the decision maker
- Voice and personality projection
- Probing techniques
- The use of open/closed questions
- Effective listening
- Presenting your products or services over the telephone
- Matching customer needs and wants
- Selling benefits over the phone
- Structuring the call
- Closing the sale
- How best to quote your price
- Alternative methods of obtaining an order
- Staying in control of the call
- Buying signals how to recognize them
- Identifying true or false objections and overcoming them
Courseware Price:
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